Privacy Policy

This Privacy Policy explains how Taishin Group Sdn Bhd ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or purchase ANDROSYN products. We are committed to handling your data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect the following information when you interact with our store:

• Contact details such as your name, email address, phone number, and delivery address.
• Order and transaction details, including items purchased and payment confirmation.
• Technical data such as your IP address, browser type, and device information.
• Communications you send to us, such as enquiries or feedback.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and deliveries.
• Communicate with you about your order, enquiries, or customer support.
• Improve our website, products, and overall customer experience.
• Send you updates or promotional information, where you have consented to receive them.

3. Cookies

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use our site. You can manage or disable cookies through your browser settings, though some features of the site may not function as intended.

4. Sharing Your Information

We do not sell your personal data. We may share information with trusted service providers — such as payment processors and delivery partners — strictly to fulfil your orders, and with authorities where required by law.

5. Data Security & Retention

We take reasonable measures to protect your personal data against unauthorised access, loss, or misuse. We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data, and to withdraw your consent to marketing communications at any time. To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at androsyn@taishingroup.com or write to us at No. 2 Jalan PJU 5/14, Petaling Jaya, SGR, 47810, MY.